FAQ
Here are some of the most frequently asked questions about our brand, products, and services. We strive to provide the best service possible.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed will take 3-5 business days to arrive.
Do you offer product warranties?
Yes, we offer a 6-month warranty on all our products.
How do I choose the best size for unisex designs?
Our unisex designs are tailored for a versatile fit. Please refer to our detailed size guide available on each product page to find the best fit for you. If you're in between sizes, we recommend sizing up for a more relaxed fit or contacting our customer support for personalized advice.
What is gear blessing service?
Get your gear blessed by the holy monk through our exclusive consecration ceremony. During the ceremony, monks chant sacred mantras to imbue your gear with divine attributes, truly blessing them. An accompanying amulet, also blessed, can be carried in your wallet to enhance the surrounding energy of its bearer. Please note that without the blessing, these items remain ordinary gear and accessories.
Why should I get gear blessing service?
Every piece of gear has been blessed by monks. These blessings bestow auspicious energy to ward off misfortune, transmit positive energy, and assist those in need or facing difficulties.
With each purchase, you not only receive consecrated gears but also contribute to spreading protective energy, reducing suffering in the world, and becoming part of our mission. Remember, only consecrated items hold protective power; otherwise, they are just ordinary gears.
Are your products designed for extreme weather outdoors?
Yes, our products can handle extreme weather conditions. We use premium, high-quality materials to ensure durability, and comfort.
What is your return policy?
We offer a 14-day return policy on all items. If you're not satisfied with your purchase, you can return it within 14 days for a full refund or exchange. Please ensure the product is in its original condition. For more details, please contact our customer support team.
Do you have physical stores?
For now, we focus on our online store to provide you with the best shopping experience. Subscribe to our newsletter and stay tuned for updates on any future store openings!
How can I contact customer service?
You can reach our customer service team by sending us an email at info@pemakoe.com. We are here to assist you and will respond as quickly as possible.